9.18.2022
Order Cancellations
We will accept order cancellations requested within 24 hours of purchase. To do so contact us by email at Leanna@leannaweberart.com ASAP and within 24 hours. Please note that refunds may take up to 14 business days to appear in your account.
If your art is damaged during shipping
1. Contact Leanna right away (with photos of the damage so we can file an insurance claim).
2. You may choose a new piece (of equal or lesser value) or we can issue a refund to your method of payment (less shipping charges).
3. Original packaging and artwork must be kept intact until the claim is processed. Discarding of this material will cause a denial of your claim. Leanna will give further instructions depending on the severity of the damage.
If there is an issue of any kind with your order, please contact us within 3 business days of the delivery notification. Failure to do so will result in us not being able to replace or refund your order.
If you are simply unhappy with your art
We hope that you love your purchase but if not, you may return it within 5 business days (with some exceptions *see below.)
1. You must first contact Leanna within 3 days business days from the delivery notification to make her aware that you are not satisfied.
2. Then package the art exactly as it was when it arrived to you (please reuse the original packaging). LWA will email you the mailing address to return the artwork. Return shipping fees, like all shipping charges, are the customer’s responsibility.
3. Once LWA has the art back in perfect condition, we can proceed with a refund (less shipping charges) that may take up to 14 days or you can choose a new piece (of equal or lesser value).
To complete any return, LWA requires the receipt or proof of purchase.
*Exceptions
Sale Items, Custom orders, pre-orders and commissions are not eligible for refunds or exchanges. All sales of on sale items, custom orders, pre-orders and commissions are final.
Color Disclaimer
Colors may appear differently on different browsers, computers, tablets, phones, and other electronic devices. Therefore, colors may not be accurate and textures may not be properly visualized as customer color accuracy is out of our control. Leanna Weber Art cannot guarantee that the product colors you see displayed on your device is a true and accurate reflection of what you will receive.
If you have questions about our return policy, please contact Leanna at Leanna@LeannaWeberArt.com
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